Frequently asked questions
For your convenience we provide answers to the most commonly asked questions.
HOW MUCH DOES SITUATION ROOM COST?
Tickets are $30 per guest.
HOW EARLY SHOULD YOUR GROUP ARRIVE?
Please make sure that all members in your party arrive at least 15 minutes before your game begins so we can go over the rules, game play, and have you sign our one-page liability release waiver.
IS THERE AN AGE LIMIT?
We ask that players under the age of 12 years old are accompanied by an adult.
DO I NEED TO BOOK AHEAD OF TIME?
Yes. Occasionally we have room for walk-in groups but more often than not we do not have the availability. Please make an appointment ahead of time here on the website to ensure you are able to play when you show up.
WILL OUR GROUP PLAY ALONE OR WILL WE BE PAIRED WITH OTHER GROUPS?
Most small groups will be paired with others. If you prefer to play privately, the only way to guarantee your party has the room to itself would be to book all tickets sold for that time slot. For example, Red vs. Blue has a max of 10 per game, therefore you must book 10 tickets to have the room to yourself.
HOW CAN I RESERVE TICKETS FOR MY GROUP?
Tickets are only reserved by booking online.
CAN I BRING OUTSIDE FOOD OR BREVERAGES?
No outside food or beverage please, unless you have a corporate team building event Monday to Thursday and would like food catered.
DOES SITUATION ROOM SERVE FOOD AND BREVERAGES?
We do not serve food or beverages.
WHAT AGE RANGE IS THE SITUATION ROOM DESIGNED FOR?
The puzzles are designed for ages 12 to adult. However, people of all ages have enjoyed the experience Situation Room has to offer. Children under 18 must be accompanied by an adult, who must sign the waiver on behalf of the minor.
IS SITUATION ROOM SCARY?
Not at all! It’s an exciting and mind boggling experience.
ARE THE GAMES PHYSICALLY CHALLENGING?
No. The most strenuous activities include picking up small boxes, bending over and reaching for clues.
WHAT SHOULD I WEAR?
There is no dress code. Come in your business attire, Sunday best or gym clothes. You will not be getting dirty or too sweaty. If you really want to play the part, come dressed like a 1930's detective!
CAN OUR GROUP HAVE MORE THAT THE MAXIMUM CAPACITY PLAY TOGETHER ALL AT ONCE?
We do not recommend playing a room with more than the limit placed on the room. Each room is designed to comfortably handle the maximum number placed on that room. However if you reserve the entire room and would like to have one or two more people join your group please contact us and we may be able to accommodate your request.
CAN I BOOK A TIME THAT IS NOT AVAILABLE ON THE WEBSITE?
Yes. Please email
at least 1 week in advanced, to book your room. You must pay for a minimum of 10 people to book a specially requested time slot.
WHERE CAN I PARK?
Free parking is available directly in front of our building.